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FREQUENTLY ASKED QUESTIONS

1. What are the advantages of purchasing a website template?
The major advantage is price: You get a high quality design for just $20-$70. You don't have to hire a web designer or web design studio. Second advantage is time frame: It usually takes 5-15 days for a good designer to produce a web page of such quality.

2. What do I receive when I order a template?
After you complete the payment via our secure form, then you will receive a confirmation email with link(s) to download .zip(s). The .zip file(s) contains the following: PSD file(s), HTML file(s), fonts and advanced clipart library.
You will need unzipping software to open the .zip archive. Windows users may visit www.HotScripts.com or www.WinZip.com. Mac users may visit www.StuffIt.com.

3. In what formats are your templates available?
Website templates are available in Photoshop and HTML formats. Fonts are included with Photoshop file. In most templates HTML is compatible with Adobe GoLive, Macromedia Dreamweaver and Microsoft Frontpage.

4. What am I allowed and not allowed to do with the templates?
You may:

  • Build a website using the template in any way you like.
  • You may not:
  • Resell or redistribute templates (like we do).
  • Claim intellectual or exclusive ownership to any of our products, modified or unmodified. All products are property of content providing companies and individuals.
  • Make more than one project using the same template (you have to purchase the same template once more in order to make another project with the same design)

5. What is the difference between unique and non-unique purchase?

NON-UNIQUE PURCHASE:
Non-exclusive purchase means that other people can buy the template you have chosen some time later.

UNIQUE PURCHASE
Exclusive purchase guarantees that you are the last person to buy this template. After an exclusive purchase occurs the template is being permanently removed from the sales directory and will never be available to other customers again. Only you and people who bought the template before you will own it.

6. Is it reasonable to make unique purchase of template that was already purchased before?
Yes. Because there is very small chance that you will find the same design on the net. There are more than 3,000,000,000 webpages online now according to statistics on www.google.com.

7. Is the license a one-time fee payment?
Yes, the payment for your template is a one-time fee without any additional charges. After purchasing you may use the template as many times as you need for one website.

8. Is it possible for me to pay one price and have access to all downloads for a certain amount of time?
Sorry, we do not provide membership based services.

9. I would like to make payment by company check. Is that possible?
Please use MoneyBookers payment option. They accept payments by check

10. Is there any return policy?
Since our company is offering non-tangible irrevocable goods we do not issue refunds after the product is shipped, which you are responsible for understanding upon purchasing any article at our site. Please make sure that you've carefully read 'sources available' section. We only make exceptions with this rule when the product appears to be not-as-described on a case by case basis in agreement of the parties concerned. The deadline for any refund claim is one week after the delivery date.

11. I ordered a template but haven't received the download information.
In this case please contact our Billing Department via support chat or e-mail.

12. I was billed twice. I received 2 emails from merchant
Make sure that these charges have different order IDs. If it is so, contact our billing department.

13. Is it possible to reactivate my download link if it was deactivated after 3 days?
Yes. Please contact our billing department and they will reactivate your link.

14. I would like to purchase a template, but it is not available on the site anymore.
The template has been sold out for exclusive price. Look for similar templates in our collection!

15. How can I modify a template to suit my particular website?
Q: How do I change the text in my template?
A: Simply select the text that you wish to change using the pointer tool and double click on the text area in order to change the text. Here you can alter the text size and font as well using the properties window (Ctrl+F3).

Q: I can't seem to find the content easily within the template to change it?
A: It is usually far easier to locate the content by opening the library window (F11 or Window Library) and selecting each item until you find the content needed, double click on the icon associated to the left and Flash will kindly bring up the element for you to edit.

Q: Can I change content such as images or music?
A: Yes. You can change all the images and music within your template. Simply locate what you need to change and replace them with your own files.

Q: How can I change the audio file for the templates?
A: Open the library (press f11)
- >Find the background sound file (the file name varies in different templates).
- >Delete the file (however be sure to write down the file name).
- >Import another audio file (e.g. MP3 file).
- >Rename the new file to the former one.

Q: Can I link my Flash template to a database to display content?
A: Yes. Flash has a built in XML parser so that you can transfer data from your database.

Q: The content on my site needs to be changed from time to time and I don't want to keep changing the template, is there another way?
A: Yes. What Flash offers is dynamic text boxes. In order to replace your static content with dynamic content do the following:
1. Select the text box that you wish to be dynamic. Using the Properties window (Ctrl+F3) change it to a dynamic text box, assign it a variable name in the 'Var' input box this will be used in the next step.
2. Next create a .txt file and type the following:
Variable name = and your text here for the text box in question.
3. Open the Actions window (F9) and navigate to the Browser/Network folder and double click 'loadVariables'. Then to tell where your content is simply type in the URL of the text file created.

Q: Can I change the background image of the templates I bought? How?
A: Yes. Please refer the following steps to change it:
1. Open the library (press f11).
2. Find the background graphic (the file name varies, depending on the different template)
3. Double click that graphic file, in the timeline click each key frame and replace the background picture to whatever you want (import another background picture).

Q: Is it possible to run a video clip in your templates?
A: Yes. You may import the video clip (.RM file, .AVI file, etc.) to a movie clip and then you can drag it anywhere in the Flash MX.

Q: I just bought the "Silk" template but the mask doesn't seem to be working properly, why?
A: That's because you don't have the latest flash player installed. You can download it here: http://download.macromedia.com/pub/flash/updates/mx/player6/fp6_update_r79.exe

16. Are your templates Microsoft FrontPage compatible?
Most of templates come with HTML that is compatible with Adobe GoLive, Macromedia Dreamweaver and Microsoft Frontpage. Please check the 'sources available' field in the template preview window.

17. What is Adobe Photoshop?
Adobe Photoshop is the world's most popular graphics editing package. You can find more info about Photoshop and download a free trial version at Adobe website.

18. What software do you recommend for making HTML?
We think that Macromedia Dreamweaver is the best.

19. How can I modify flash portion of the template?
You need to use Macromedia FlashTM to edit animated part of the template. Please visit the site of the developer: http://www.macromedia.com/software/

20. When I try to open the flash fla file, I get an error Unexpected file format.
This means that .fla file is incompatible with your Flash version. Please install Flash MX to edit this file or get in touch with our support personnel to have the file converted to appropriate version.

21. Can I edit flash template in Swish?
No. Our flash templates can be edited only with Macromedia FlashTM

22. Can I change the pictures on the flash animated website and put my own pictures instead?
Yes, you can.

23. I was wondering if you could give me the contact info for a particular designer?
We recommend you www.best-net-design.com's designers.

24. Is it possible to use your templates to develop websites for my customers?
Yes. It is perfect for designers who want to offer their customers a high-quality design and also save time and money. Mind that when you purchase the template with oridnary or exclusive licence you're entitled to create only one project (one domain name).

25. Can I put low resolution thumbnails of templates on my website for my clients to choose designs?
Yes, of course.

 

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